Terms and Conditions

Article 1 – Entrepreneur's identity

Luxigo

Email address: info@luxigo.nl
Chamber of Commerce number: 72481986
VAT identification number: NL002241702B76

Visiting address (by appointment):
Luxigo
Rotterdamseweg 370 A10
2629HG
Delft
Netherlands

Company Description Manufacturing products using a laser cutter.

The general terms and conditions apply to all work performed by Luxigo.

---

Article 2 Applicability 

2.1 These general terms and conditions apply to every offer from Luxigo and to every agreement concluded between Luxigo and the consumer. The terms and conditions are accessible to everyone and are included on the Luxigo products website. We will send you a written copy upon request.

2.2 By placing an order, you signify that you agree to the delivery and payment terms. Luxigo reserves the right to change its delivery and/or payment terms after the expiration of the term.

2.3 Unless otherwise agreed in writing, Luxigo does not recognize any general or specific terms and conditions or provisions of third parties.

2.4 Luxigo warrants that the product delivered conforms to the agreement and meets the specifications set forth in the offer.

---

Article 3 The offer

3.1 Images accompanying the products are for illustrative purposes only.

3.2 Offers are valid as long as stock lasts.

3.3 Information, images, oral statements, specifications, etc. relating to all offers and the main characteristics of the products provided by telephone or e-mail are given or made as accurately as possible. However, Luxigo does not guarantee that all offers and products are in full accordance with the information provided. Deviations cannot, in principle, give rise to compensation and/or dissolution.

3.4 Images posted on our blog or in our portfolio are for illustrative and inspirational purposes only; due to privacy policies, the exact design cannot be offered to everyone.

• Individuals and businesses can always request a quote for their own drawings at any time, with no obligation.

3.6 The final quotation shall contain a full and accurate description of the service offered and (where applicable) of the material.

• Luxigo reserves the right to decline a request for a quote without providing further explanation.

• • The website offers materials, and Luxigo knows which settings to use for cutting and/or engraving these materials for the best results.

---

Article 4 The agreement

4.1 An agreement between Luxigo and a customer is concluded after Luxigo has assessed the feasibility of an order.

4.2 Luxigo reserves the right to refuse orders or commissions without stating reasons, or to only accept them on the condition that shipment is made cash on delivery or after prepayment.

4.3 An agreement for a custom-cut order with a client is concluded after Luxigo receives approval of the quote. An agreement between both parties can be reached in 3 ways:

• • By accepting the final quote
  • Via mailcontact where consent is given

---

Article 5 – Right of withdrawal

5.1 Excluded from returns
Custom-made products cannot be returned unless an item is delivered that does not conform to the order.

5.2 When delivering standard products:

1. When purchasing products, the consumer has the right to dissolve the agreement without stating any reasons for a period of 14 days. This reflection period commences on the day after the consumer or a representative designated by the consumer in advance and made known to the entrepreneur receives the product.
2. During the cooling-off period, the consumer shall handle the product and packaging with care. He shall only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the seller, in accordance with the reasonable and clear instructions provided by the seller.
3. When the consumer wishes to exercise their right of withdrawal, they are obliged to inform the entrepreneur of this within 14 days of receiving the product. The consumer must make this known using the model withdrawal form or by other means of communication, such as email. After the consumer has indicated they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example, by means of proof of postage.
4. If the customer has not indicated their desire to exercise their right of withdrawal or has not returned the product to the entrepreneur after the expiration of the deadlines mentioned in paragraphs 2 and 3, the sale is final.

5.3 When providing services:

1. When services are delivered, the consumer has the right to cancel the agreement without stating reasons for at least 14 days, starting from the day the agreement was made.
2. To exercise their right of withdrawal, the consumer shall follow the reasonable and clear instructions provided by the trader in the offer and/or at the latest upon delivery.

5.4 The return of the delivered goods shall be entirely at the buyer's expense and risk.

---

Article 6 – The price

6.1 Prices will not be increased during the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.

6.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

6.3 All prices on the site are in euros and include 21% VAT unless otherwise stated.

6.4 When supplying services:

1. The prices indicated on the site or by email for an quotation request are indicative prices. The final price will be determined after consultation in a quotation. This final price is determined by the following factors:
   • How the cutting or engraving template is supplied
   • The laser cutting or engraving time depends on the size, quantity, and chosen material.
   • Whether the material is supplied or purchased from Luxigo
2. If, after accepting the quote, there is a change to the template, Luxigo reserves the right to charge additional costs. This is because Luxigo will have to process the new template.

---

Article 7 Offers

7.1 Offers are without obligation, unless stated otherwise in the offer.

7.2 Upon acceptance of a non-binding offer by the buyer, Luxigo reserves the right to revoke or deviate from the offer within 3 business days of receiving such acceptance.

7.3 Verbal commitments only bind Luxigo after they have been expressly confirmed in writing.

Luxigo's offers do not automatically apply to backorders.

7.5 Luxigo cannot be held to its offer if the buyer should have understood that the offer, or part thereof, contained an obvious mistake or error.

7.6 Additions, amendments and/or further agreements are only valid if agreed in writing.

---

Article 8 – Images and specifications

8.1 All images, photos, drawings, etc., including data regarding weights, dimensions, colors, images of labels, etc., on the Luxigo website are approximate, illustrative, and cannot be a basis for compensation or dissolution of the agreement.

---

Article 9 Liability

9.1 Luxigo is not liable for any injuries sustained from supplied products.

9.2 When cutting stencils, sharp or charred edges may occur. Upon consultation, post-treatment is possible where Luxigo can remove sharp edges for an additional charge.

9.3 During stencil engraving, “residue” may form around the areas to be engraved, for which Luxigo is not liable. As with sharp or charred edges, it is possible to seek a solution for this, which Luxigo can often provide at an additional cost.

9.4 It is possible for a client to supply their own materials to Luxigo, which is entirely at their own risk. If supplied materials cause toxic gases during cutting/engraving, the client will be held fully responsible for compensation for damages.

9.5 If, for any reason, Luxigo is obliged to compensate for any damage, that compensation will never exceed an amount equal to the invoice value of the delivered products.

---

Article 10 – Warranty and compliance

10.1 Luxigo warrants that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date of the conclusion of the agreement.

10.2 If Luxigo is required to pay any damages for any reason, that compensation will never exceed an amount equal to the invoice value with respect to the product.

10.3 If it appears that the delivered goods are incorrect or defective, the buyer must (before returning them to Luxigo) report these defects to Luxigo in writing within 14 days of discovering the defect. Returns of the goods must be made in the original packaging.

Luxigo is not liable for damages caused by intent or comparable gross negligence of non-managerial personnel.

10.5 Warranty cannot be granted if the buyer has made modifications to the product or if the product has been damaged due to intent or negligent maintenance.

---

Article 11 – Delivery and Implementation

11.1 Delivery takes place while supplies last.

11.2 Luxigo handles the material to be processed with care at all times.

11.3 The product will always be protected as well as possible for shipping. Should the product be fragile, Luxigo will take extra precautions. The product will be wrapped in bubble wrap, and the box will be marked with ‘fragile’ tape.

11.4 Luxigo strives to keep delivery times as short as possible, but may deviate from this in one of the following cases:

• Ordered products are no longer in stock.;
• Ordered products are no longer available;
• Due to personal circumstances, no packages can be mailed.;
• A flaw in the template design that prevents the machine from reading it correctly.;
• A breakdown in the machine;
• The materials for production are out of stock and not immediately available.

11.5 You can choose to pick up the products or have them shipped via parcel post.

11.6 The place of delivery, once shipping has been chosen, is the shipping address provided by the client to Luxigo on the site.

11.7 Luxigo is not liable for any shipping delays when delivery is made via parcel post.

11.8 Shipping by mail is at the buyer's risk. Luxigo is not liable for lost or damaged packages.

11.9 Once the products are chosen for pickup, an appointment must be made with Luxigo.

---

Article 12 Payment

12.1 The amounts due for the client, as found on the quotation, must be paid within 14 days.

12.2 The payment method for the amount due can be made by iDeal, Bank Transfer, Sofort, Bancontact, or with Cash upon collection of the product. The full invoice amount must be paid before the products are shipped or can be collected.

---

Article 13 – Data Management

13.1 If you place an order with Luxigo, your details will be included in Luxigo's customer database. Luxigo complies with the Personal Data Protection Act and will not provide your details to third parties. For more information, see our Privacy Policy.

13.2 Luxigo respects the privacy of the users of the internet site and ensures confidential treatment of your personal data.

---

Article 14 – Complaints Procedure

14.1 The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

14.2 Complaints about the execution of the agreement must be submitted to the contractor fully and clearly described within 2 months after the consumer has discovered the defects.

14.3 Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

• If the complaint cannot be resolved through mutual consultation, a dispute will arise that is subject to the dispute resolution procedure.
• In case of complaints, consumers should first turn to the entrepreneur. If the webshop is affiliated with Stichting WebwinkelKeur and complaints cannot be resolved through mutual consultation, the consumer should turn to Stichting WebwinkelKeur.webwinkelkeur.nl), this one will mediate for free. Check if this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is still not reached, the consumer has the option to have their complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the relevant committee. It is also possible to report complaints via the European ODR platform (http://ec.europa.eu/odr).

14.6 A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur states otherwise in writing.

14.7 If a complaint is found to be valid by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

---

Article 15 – Disputes

15.1 Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.