Privacy Policy

About our privacy policy

Luxigo cares a great deal about your privacy. Therefore, we exclusively process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of Luxigo's website and the services provided through it.
The effective date of these terms is 09/25/2023, and the publication of a new version invalidates all previous versions. This privacy policy describes what data we collect about you, how this data is used, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our data protection officer; you can find their contact details at the end of our privacy policy.

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Personal data we process

Luxigo processes your personal data because you use our services and/or because you provide this data to us yourself.

Below is an overview of the personal data we process:

• First and last name
• Address details
• Email address
• IP address
• Location data
• Information about your activities on our website
• Bank account number

Special and/or sensitive personal data that we process

Luxigo processes the following special and/or sensitive personal data:

• Data of persons under 16 years of age

Our website does not intend to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify the age of our visitors. We therefore recommend that parents be involved in their children's online activities to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at daan@luxigo.nl, and we will remove this information.

For what purpose and on what legal basis do we process personal data

Luxigo processes your personal data for the following purposes:

• Processing your payment
• So we can call or email you if necessary to provide our services
• To inform you about changes to our services and products
• To allow you to create an account
• To deliver goods and services to you
• Luxigo analyzes your website behavior to improve the website and tailor product and service offerings to your preferences.
• Luxigo also processes personal data when we are legally obliged to do so, such as data we need for our tax return.

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About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who has access to the data.

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Website

WhereWordPress
Our website was developed with a WordPress CMS, and we have chosen Versio for our web hosting. Personal data that you make available to us for the purpose of our services will be shared with this party. Versio has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have concluded with them, Versio is obliged to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss.

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Web hosting

Cloud86
We purchase web hosting and email services from Cloud86.
Cloud86 processes personal data on our behalf and does not use your data for their own purposes. However, this party may collect metadata about the use of the services. This is not personal data.
Cloud86 has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Cloud86 is bound by a confidentiality agreement.

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Email and mailing lists

Cloud86 & Thunderbird
We use the services of Cloud86 for our regular business email traffic. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Cloud86 does not have access to our mailbox, and we treat all our email traffic confidentially.

To open, read, and reply to our emails, we use the Mozilla Thunderbird program. Thunderbird does not store personal data.

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Reviews

Google Reviews & WebwinkelKeur

We collect reviews through the platforms of Google and WebwinkelKeur. If you leave a review via Google Review or WebwinkelKeur, you are required to provide your name and email address. Google Review or WebwinkelKeur will share this information with us so that we can see who wrote the review. Google Review and WebwinkelKeur will also publish your name on their respective websites. In the event that we invite you to leave a review, we will share your name and email address with these companies. They will use this information solely for the purpose of inviting you to leave a review. Google Review and WebwinkelKeur have implemented appropriate technical and organizational measures to protect your personal data.
Google Review and WebwinkelKeur reserve the right to engage third parties for the provision of services, for which we have granted permission to Google Review and WebwinkelKeur. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Google Review and WebwinkelKeur engage third parties.

 

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Shipping and Logistics

MyParcel

When you place an order with us and wish to use our shipping method, it is our responsibility to deliver your package to you. We use the services of MyParcel to carry out the deliveries. For this, it is necessary that we share your name, address, and city information with MyParcel.
MyParcel uses this data solely for the purpose of fulfilling the agreement.
MyParcel has an agreement with PostNL and also makes your address details available to this party for processing (delivering) the packages.

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Invoicing and accounting

Microsoft Excel

We use Microsoft Excel to maintain our administration and bookkeeping. We share your name, address, and city of residence, along with details regarding your order. This data is used for administering sales invoices. Your personal data is sent and stored securely. Luxigo does not use your personal data for purposes other than those described above.

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External sales channels

Marketplace.nl

We advertise on Marktplaats.nl. If you place an order and/or inquiry with us through this platform, Marktplaats.nl will share your inquiry/order and personal data with us. We use this data to process your order. We handle your data confidentially and have implemented appropriate technical and organizational measures to protect your data against loss and unauthorized use.

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Purpose of data processing

General purpose of processing
We only use your data for the purpose of providing our services. This means that the purpose of processing your data is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will ask for your explicit consent.
Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation in fiscal and criminal investigations
In cases where required by law, Luxigo may be compelled to share your data in connection with governmental tax or criminal investigations. In such an event, we will be forced to share your data, but we will oppose it to the extent permitted by law.

Retention periods
We retain your data for as long as you are a client of ours. This means we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret it as a request to be forgotten. Due to applicable administrative obligations, we are required to retain invoices with your (personal) data; therefore, we will retain this data for as long as the applicable period lasts. However, employees will no longer have access to your client profile and documents that we have prepared in connection with your assignment.

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Your Rights

Under current Dutch and European legislation, as a data subject, you have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can exercise them.

In principle, to prevent misuse, we send copies of your data exclusively to your email address already known to us. Should you wish to receive the data at a different email address or via postal mail, for example, we will ask you to identify yourself. We maintain a record of handled requests; in the case of a forget request, we will keep anonymized data. You will receive all transcripts and copies of data in the data format used within our systems.

You have the right at all times to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are misusing your personal data.

Right of inheritance
You always have the right to access the data that we process (or have processed) concerning you or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have data that we process (or have processed) relating to you or that can be traced back to you, corrected. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation by email that the data has been corrected.

Right to restriction of processing
You always have the right to restrict the processing of data concerning you or that can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file for you, stating that your data will no longer be processed until you lift the restriction.

Right to transferability
You always have the right to have the data that we process (or have processed) concerning you or that can be traced back to you, transferred by another party. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or duplicates of all data about you that we have processed or that have been processed by other processors or third parties on our behalf, to the email address known to us. In all likelihood, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right of objection and other rights
In applicable cases, you have the right to object to the processing of your personal data by or on behalf of Luxigo. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will make copies of data that we process (or have processed) available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our data protection officer.

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Copyright

For all assignments that Luxigo secures, either templates are provided or Luxigo creates them in consultation. These templates are only used for the specific assignment.

In the case of provided templates, the copyright remains with the client.

Once manufactured orders are on the site, people can only draw inspiration from the images.

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Cookies

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

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Changes to Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will inform you by email.

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Luxigo

Rotterdamseweg 370 A10

2629 HG Delft

Netherlands

KvK: 72481986

VAT identification number: NL002241702B76

Phone: +31 (0)853014287

Email: info@luxigo.nl

Website www.luxigo.nl

 

Data Protection Contact

Daan van Duijn

E daan@luxigo.nl